Returns & Exchanges

We want you to be completely satisfied with your Thermomix® purchase; if you are not entirely happy, you may return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and include all accessories and documentation to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team via phone or email to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Pack Your Machine

  Securely pack your Thermomix® and accessories in the original double-walled shipping box to ensure the delicate sensors and components are protected during transit.

• 3.
  Ship the Package

  Affix the provided prepaid label to the exterior of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Refund Processing

  Once our service center inspects the returned unit, we will issue a refund to your original payment method within 7 to 10 business days.